Enhanced forecast accuracy for global tech company

About the client

SoftServe stands as a leading IT company specializing in digital technology consulting and services. With a workforce of over 11,000 employees spread across 62 offices in 16 countries, Softserve has a broad client portfolio in various areas, including finance, healthcare, retail, telecommunications, and more. Renowned for its expertise in modern technologies like cloud computing, artificial intelligence, machine learning, and the Internet of Things, SoftServe is at the forefront of digital innovation.

Challenge

Before integrating Streamline, SoftServe managed warehouse accounting and detailed analytics across its locations in a unified system. While these processes were effective to a certain extent, rapid growth and scaling presented challenges. Manual forecasting calculations consumed excessive time, particularly amid dynamic changes, and existing processes became less efficient with expansion into new locations. Automation was essential to optimize these processes.

Project

In response to these challenges, SoftServe implemented Streamline platform, offering an integrated solution for supply chain optimization. The implementation process, accomplished in five months, proved to be effective. The company’s procurement team was satisfied with Streamline's technical support and the smooth product implementation process.

Outcomes

The implementation of Streamline led to notable improvements in supply chain operations, including:

• Ease scale of IT HW Demand planning to n-Standards of IT equipment and n-Locations;

• Improved order planning accuracy and replenishment in constant uncertainty and change;

• Gained visibility (by having data in one place: Inventory level, orders in transit, demand forecast).

Overall, the implementation of Streamline resulted in substantial cost and time savings, transforming SoftServe's procurement process.

"AI-based solution is truly a huge advantage. Streamline platform helped us steer clear of further logistical complications. Reliable forecasts and well-managed inventory levels enabled us to handle our inventory efficiently."